So in the month of July I did one of my very first coupon deals that got me excited about Rite Aid. It involved spending $50 at Rite Aid and getting $40 back in cash and $30 back in gift cards. Sweet deal, right?
The $40 in cash was from a Neutrogena rebate. You could buy their product [Neutrogena Clinical... some kind of anti-aging cream... I gave it to my mom :)] and they would reimburse you for the full value of the purchase price up to $40. Rite Aid had it priced at $39.99, so I was good to go!
I got my rebate check in the mail this week and it was for $34.99. I emailed Neutrogena to ask why it wasn't $39.99, but they told me I would have to call Customer Service. I thought about not calling, because really, it is just $5. But $5 is $5, so I called tonight. I was on the phone for two minutes with a very nice young man (NYM) and he told me a $5 check would be in the mail to me in 8-12 weeks. I can hardly wait. :)
The NYM said the discrepancy was probably because I used a $5 coupon. Admittedly, I did have two $5 coupons on my receipt, but I bought several things at Rite Aid that day in July. I don't know what the $5 coupons were for at this point, so how could the Neutrogena Rebate Center presume to know? Plus, the rebate form said nothing about coupons affecting the rebate. I expressed those thoughts to the NYM. He explained that the rebate form was unclear and that I was not the only person to call. I suppose in the future Neutrogena will be more specific on their rebate forms! But in the end, I wish they had just given me the $5 to start with, because now they will have to use an extra stamp (and an extra check!) to do what they should've done in the first place.
Oh well. I'm glad I called. Two minutes for $5 is equivalent to $150/hour, which is definitely worth it to me!
1 year ago