Property Manager

Monday, August 8, 2011

So did I leave you desperate to find out about the upcoming change in my world? Apparently the only person I enticed was Katy, who emailed me to be certain I wasn't pregnant. :) I suppose it's not really that big of a deal, but I'm pretty excited.

And it's me!

So I've officially worked my way up from annoying resident to Property Manager in four years. Pretty cool. I have a lot of respect for my company, Beacon Property Management, and a lot of love for this crazy little community called Village Manor. I've worked where I live for almost three years now, and my job has turned into a blessing I couldn't have anticipated when I started.

Have you heard the story about how I got my job? It's a good one. Apparently I complained so much that I caught my current boss's attention. He was Village Manor's Property Manager back then (he's now the CEO of our management company), and he answered the phone one fateful evening when I called (again) to check on the status of a work order (that, again, hadn't been completed correctly). Our conversation went something like this:

Me: Hi, Travis. I'm just checking on the status of {insert random work order here}.
Travis: Ok. Are you interested in a job?

When I went to interview with him, our conversation went something like this:

Me: I can't really believe you're offering me a job. I'm sure I'm one of the most annoying tenants you have.
Travis: You are. But you're very nice. And I think you'd be meticulous.

And the rest, as they say, is history. :)

To be honest, this isn't a big change in terms of overall responsibilities & my day-to-day tasks. It will be a chance to define the two office roles a little more clearly and to maybe even do a few less things than I was doing previously. But it will force me to grow in certain areas, especially as they are related to overall property upkeep & budget.

It's easy to be a resident and complain about little things that you wish were different about your apartment or building surrounds. It's hard to manage a 70+ year-old property with limited cash flow. I think one of the biggest challenges I'll face will be learning how to prioritize what needs done on these 26 acres. Does the playground desperately need new semi-permanent mulch? Yes. Do we have a lot of concrete work that needs done... and thermostats that could stand to be upgraded... and building hallways that need painted... and etc? Yes. Do we have $100,000 in our budget to do all of those things at once? Nope. We sure don't.

As a resident you can't fathom how much money the owners are making off your rent each month. As an owner you can't fathom why you're making almost no money off the residents' rent each month. As a Property Manager you have to answer to both parties. :)

Anyway, I didn't take last Friday off because it was my coworker's last day. She took a position at one of our downtown properties, and she leaves me with big shoes to fill. I loved working with her, as our personalities and skills are very different, but yet wonderfully complementary. I learned a lot from her, and I'm still keeping her in my speed dial!

A current resident will be our new leasing consultant, and I couldn't be more happy about the arrangement. I don't know her that well, but I think she's going to be a great fit.

One of the hard things about my job, that I think is about to get harder, is the line I walk between being friends with many of the residents as well as being their landlord. It's tricky, and overall, I think I do it fairly well... but I might need to work on being less friendly. That sounds weird, doesn't it? Well, maybe not work on being less friendly, but work on creating a better line between friend and landlord, if that makes any sense at all.

Overall, I'm overwhelmingly thankful for the opportunity & the faith my boss has placed in me. Working at Village Manor (and working for Beacon) has been a greater blessing than I ever could've imagined when I signed on in November of 2008. I've learned to really love the housing industry. Who knows where we'll end up next, but I could really see myself doing this long term.

Life is always an adventure, isn't it? You never know where you'll be or what you'll be doing next. For now, I'm going to enjoy this part of the journey!


Ashley said...

Congrats, bestie! And I know I've said this to you, but I'm *really* glad everything is at least settled and planned. I know how stressed you were! I hope it's at least a little better now. :)

John said...

Cool about the property manager thing, but I am sad that we can no longer be friends...can Wes still hang out with us?

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